Privacy policy
Last updated: May 2, 2025
This Privacy Policy describes how Mono (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you use our services via the website, mobile applications, or other channels (collectively, the “Service”).
By using the Service, you agree to the practices described in this Policy.
1. Who We Are
Mono is a digital service platform that facilitates the remote onboarding of clients to Georgian financial institutions, including Bank of Georgia. We assist in application preparation, identity verification, and communication with partner institutions.
2. Information We Collect
We collect the following types of information:
3. How We Use Your Information
We use your personal data for the following purposes:
4. Sharing Your Information
We share your data only when necessary and only with trusted partners:
5. International Data Transfers
If you are located in the EU or another jurisdiction with strict data protection laws, please note that your data may be transferred to and processed in Georgia. We take appropriate safeguards to ensure compliance with GDPR, including secure channels and limited access.
6. Your Rights (Under GDPR)
You have the right to:
7. Data Retention
We retain personal data only as long as necessary for the purposes described above, or as required by law. Typically, we keep client data for up to 5 years for audit and regulatory compliance.
8. Data Security
We implement strict technical and organizational security measures to protect your data, including encryption, secure storage, access controls, and staff confidentiality agreements.
9. Cookies and Tracking
Our website may use cookies and similar technologies to improve functionality and analyze usage. You can disable cookies via your browser settings.
10. Updates to This Policy
We may update this Policy from time to time. Changes will be published on our website with a new “Last updated” date. Continued use of the Service indicates your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this
Email: support@mono.ge
Address: D-Block, Stamba, 14, Merab Kostava street, Georgia (country) 0108
By using the Service, you agree to the practices described in this Policy.
1. Who We Are
Mono is a digital service platform that facilitates the remote onboarding of clients to Georgian financial institutions, including Bank of Georgia. We assist in application preparation, identity verification, and communication with partner institutions.
2. Information We Collect
We collect the following types of information:
- Personal identification data: Full name, date of birth, nationality, address, passport or ID details
- Contact data: Email address, phone number, postal address
- Legal documents: Notarized and apostilled Power of Attorney (PoA), copies of ID/passport, proof of address
- Usage data: Device information, IP address, browser type, and access logs
- Communication data: Emails, messages, forms submitted through our platform
3. How We Use Your Information
We use your personal data for the following purposes:
- To assist in remote account onboarding with Bank of Georgia
- To verify your identity and documentation
- To prepare, submit and track your application
- To communicate with you and provide support
- To comply with legal obligations (KYC/AML)
- To improve our services and prevent fraud
4. Sharing Your Information
We share your data only when necessary and only with trusted partners:
- Bank of Georgia and its affiliates – to process your application, verify identity, and deliver banking services
- Service providers – legal, translation, courier, and IT support services that act under our instructions and confidentiality obligations
- Authorities or regulators – when required by law
5. International Data Transfers
If you are located in the EU or another jurisdiction with strict data protection laws, please note that your data may be transferred to and processed in Georgia. We take appropriate safeguards to ensure compliance with GDPR, including secure channels and limited access.
6. Your Rights (Under GDPR)
You have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Request deletion of your personal data (“right to be forgotten”)
- Object to or restrict processing
- Withdraw consent at any time (where applicable)
- Lodge a complaint with a supervisory authority in your country
7. Data Retention
We retain personal data only as long as necessary for the purposes described above, or as required by law. Typically, we keep client data for up to 5 years for audit and regulatory compliance.
8. Data Security
We implement strict technical and organizational security measures to protect your data, including encryption, secure storage, access controls, and staff confidentiality agreements.
9. Cookies and Tracking
Our website may use cookies and similar technologies to improve functionality and analyze usage. You can disable cookies via your browser settings.
10. Updates to This Policy
We may update this Policy from time to time. Changes will be published on our website with a new “Last updated” date. Continued use of the Service indicates your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this
Email: support@mono.ge
Address: D-Block, Stamba, 14, Merab Kostava street, Georgia (country) 0108
